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Privacy Policy

Our Privacy Policy

Double Glazing on the Web’s privacy policy is to respect and protect the privacy of visitors to the Double Glazing on the Web site and subscribers to Double Glazing on the Web’s e-mail updates. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using our site and our services.

Disclosure

We reserve the right to disclose, sell and share your information with third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service such as our online quote builder). We reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Double Glazing on the Web’s rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.

The data we collect

We do request personal information such as your name, address, contact details, e-mail address, company details, etc which you can choose to provide when you either subscribe to Double Glazing on the Web’s e-mail updates or use Double Glazing on the Web’s online services such as our quote builder in order to receive a quotation. We need to collect this information to help us personalise and deliver relevant, benefit-driven content in the update e-mails. We also need to procure information should you decide to deal directly with one of our third parties subject to proceeding further with any online quotation raised whilst using our website. You are under no obligation to provide any personal data if you don’t want to. If you choose to opt out of receiving update e-mails from us, simply click on the unsubscribe link in each issue, and we will take you off the list. We also use personal information for purposes of administering and expanding our business activities, providing customer service and making available our Double Glazing on the Web products and services to our customers and prospective customers. Double Glazing on the Web also collects aggregate information from all web site visitors. This aggregate data is used to customise Double Glazing on the Web’s web content to deliver a better experience for our users and will in no way personally identify you.

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies

What are cookies? Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at our site. The use of cookies is an industry standard – you will find them at most major web sites.

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of the Double Glazing on the Web’s web site that our users find valuable. While both of these activities depend on the use of a “cookie,” visitors to the Double Glazing on the Web’s web site always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Double Glazing on the Web’s web site may not function properly or may be considerably slower if you refuse cookies.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Supplementary Information

We may acquire information about individuals from other sources and add such information to our house files.

Links to Other Sites/"Public" Areas

You should be aware that when you are on the Double Glazing on the Web web site, you could be directed to other sites that are beyond our control. There are links to other sites from Double Glazing on the Web’s web site pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of Double Glazing on the Web. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Security

Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Call Recording

If a member of the Double Glazing on the Web team contacts you in order to provide further technical advice, calls may be recorded for training and monitoring purposes.

Prices

Subject to the possibility of external price rises beyond the control of the company from other sources such as the Government, our suppliers or third parties which receive your information and quotation; Double Glazing on the Web’s prices are valid for 7 days after initial quotation from our website, subject to a full technical survey in order to guarantee the accuracy of your measurements and quotation information.

Privacy Policy for Minors

Double Glazing on the Web does not knowingly collect information from children. If you are under 16, please do not provide any personal information to us.

The List Owner (the Data Controller)

The List Owner and Data Controller is Cloudglaze Ltd trading as Double Glazing on the Web, 3–4 Eastwood Court, Broadwater Road, Romsey, Hampshire, SO51 8JJ. www.doubleglazingontheweb.co.uk

Access to your own data

To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond quickly.

Your Acceptance of the Terms of this Privacy Policy

By using this site, you signify your assent to the Double Glazing on the Web’s Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

Double Glazing on the Web’s Privacy Policy 09.09.2013

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